These General Terms and Conditions of Sale (GTCS) define the terms applicable to sales of plant-based litter marketed by Écolitière.
Any request for a quote or order implies full acceptance of these terms.
The essential characteristics of the products are presented on the website.
Photographs and visuals are provided for illustrative purposes only and are not contractually binding.
The prices displayed on the site apply only to the products.
Shipping costs are not included and are always subject to a personalized quote based on:
Prices are subject to change at any time. The prices applied are those stated on the quote accepted by the customer.
Every order begins with a request for a quote.
The quote provided by Écolitière specifies, in particular:
The order only becomes final once the customer has accepted the quote.
Delivery times are provided for information purposes only.
Écolitière cannot be held liable for delays caused by the carrier, force majeure, or any event beyond its control.
The customer agrees to provide an accurate delivery address and all information necessary for the delivery to proceed smoothly.
When placing an order, the customer must specify the unloading requirements.
Depending on the situation, delivery may require:
Shipping costs may vary depending on these constraints.
Payment terms are specified on the quote sent to the customer.
Unless otherwise indicated, the order is prepared after the quote is validated and in accordance with the agreed payment terms.
Any claims regarding delivered products must be submitted as soon as possible after receipt of the goods.
The customer is advised to check the condition of the delivery upon receipt and to report any issues to the carrier.
Écolitière cannot be held liable for damages resulting from improper use of the products or non-compliant storage.
Information collected during a quote request or an order is used solely for the purpose of the business relationship.
They are neither resold nor shared with third parties unless necessary for the fulfillment of the order.
The customer has the rights provided for by the applicable regulations regarding the protection of personal data.
These General Terms and Conditions of Sale are governed by the law applicable to Écolitière's registered office.
In the event of a dispute, the parties agree to seek an amicable solution before initiating any legal proceedings.
For any questions regarding these General Terms and Conditions of Sale or an order, you can contact us via our contact form or using the details provided in the site's legal notice.
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Last updated: July 2026
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